KS4 Curriculum Booklet 2017 - 18

Curriculum Overview KS3

Subject: Business Studies Overview effective from[date ]: September 2017

3.3.3 The concept of quality

Suggested timing (hours)

Learning activities and resources

Specification content

Learning objectives

Additional guidance

To understand that customers have expectations of quality in terms of the production of goods and the provision of services. To understand how businesses identify quality problems and businesses measure quality.

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Starter – students explain what they mean by the term quality. Reference – BBC Bitesize video on quality Show Duracell advert – link to quality. Student discussion on why quality is important for businesses. Read example about Samsung Galaxy Note 7 – what could that mean for the business? Show two video clips from Inside Rolls-Royce – the first section explains the level of quality expected in their concept car when Rolls-Royce outsources part of the production to a diamond jeweller. The second section explains about new cars being delivered to Abu Dhabi and the extent of the quality expectations and level of finish required. Section 4–25 minutes. Teacher led explanation on quality control. Students list the main methods used to identify quality problems. Reference – Tutor2u webpage on measurement Complete question 1c) 4 marks Paper 2 June 2014. Students create a list for the main causes of quality problems, eg poorly motivated workers, no quality monitoring etc. Read example about Toyota – what could this mean for the business? Students produce a spider diagram for the main consequences of quality issues. Show video clip from Dragons' Den – egg cooker gone wrong.

Consequences of quality issues

To understand the consequences of quality issues.

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